Monday, March 20, 2017

The Changing of Camping and Trailers

"Bigger is better!"
Over the years people have had different views and expectations when they refer to camping. Camping used to only refer to tenting on the ground, but as times have changed, so has camping. In the past, people would pitch tents and enjoy the outdoors, while escaping from the rest of the world and their work. Now less people are tenting and prefer to camp in a trailer or even stay in cabins because they feel this is their kind of camping. I believe all these people are right because as people change, we must also acknowledge that camping will as well. Today there are different forms of how people can go camping to accommodate their own wants and needs. With busy lifestyles and high demand jobs, some people need to bring their work with them on vacation. This need for aspects such as Wi-Fi and cable influence and change how people are going camping. Changes in people’s lives such as the high demand to have access to work while camping, alters the product/ service life cycle because it forces campgrounds themselves to introduce new or modified amenities at their campground. Campgrounds must provide Wi-Fi or cable to attract customers and grow. There then comes points in time when there are fewer people going camping because of reasons potentially such as fewer people buying tents or campers. This decreasing rate of customers leads to the decline stage of the life cycle because fewer people are going camping. A few years ago when the gas prices were high and had increased, the camping industry suffered a decline because fewer people wanted to travel. Now with gas prices fairly low, people are willing to travel and go camping. The campers themselves are changing today because of the new demands people want. Trailers such as motor homes are more sought out and trailers are getting bigger and wider. People are demanding and wanting larger trailers because of the "bigger is better" attitude.

Since the trailers are getting longer and more people want larger trailers because they offer them more space, campgrounds must have larger sites to accommodate these larger trailers. They have more amenities offered and this directly effects the campgrounds. Larger trailers also tend to use more power and may need a 50 AMP instead of the standard 30 AMP that is usually offered at campgrounds. This means that campgrounds have to consider these changes if they plan to continue competing with competition and stay current with the changing times. Trailers also are beginning to look and feel more like a house on the interior because that is what people are seeking in trailers now. They want a trailer that is like a home away from home for them to use while camping. This means modifications need to take place at campgrounds such as making sites larger to fit these new trailers or they could lose customers. Campgrounds want to reach new customers and by accommodating people with different camping style preferences, they are able to expand their customer market.


A campgrounds name isn’t just a name, but it becomes its brand name. People who stay at a campground remember their experience and associate it with the campgrounds name. If customers had a good time at a certain campground, they will associate the campgrounds name with having a good time. This is an example of how people create a customer-based brand equity relationship. This relationship helps a campground build a strong and favorable association between their campground and their customers, which creates a brand loyalty. Campgrounds seek loyal customers because people are the most important aspect of camping. Camping wouldn’t exist without all the people who love it like I do!

Enjoy your own tour of a 2017 fifth wheel now in the video below.

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Thursday, March 2, 2017

Behind the Scenes of Campground Owners in the Off Season

Only about two more months until a majority of campgrounds begin opening for the camping season, so how are they preparing? What do campground owners do when their campground is closed? People may think that running or owning a campground is all fun and games, but there is a ton of work that goes into it behind the scenes and in the off season. Just because a campground closes in the winter, does not necessarily mean that the owner(s) close up and go on vacation all winter. When they close, they go through their own stages that are similar to those of the decision process to figure out what work needs to be done and then what they can do to prepare for the next season. It isn’t just a job to most owners, but a type of lifestyle that they chose to live because they love to do it. They get to constantly meet new people from all over the world in some cases, which you might not get to experience in any other type of career or place. Camping at a campground is special and it’s not for everyone, but the people are what make it for both the owner(s) and the other campers. You never know you may just meet the love of your life while camping, or even reunite or reconnect with family.
          
  Once the season comes to an end, the owner(s) will review their number of reservations for the season to see how busy the season was and compare them to past year numbers. While viewing these records, they can try to recognize any potential problems and perceive any needs that should be addressed for the following season. The owner(s) do their own information search both internally and externally, but also do an alternative evaluation to evaluate what they can do to improve their campground and keep up with other competitors. There is always maintenance to be done such as cleaning up sites by raking or cutting trees. The owner(s) may attend campground shows to market and advertise their business, but also may even attend campground conferences and trade shows. These conferences offer campground owners the opportunity to attend classes and lectures that they may find interesting, so they can learn from other owners experiences. Just because campgrounds may be competing against each other, doesn’t mean that the owners aren’t friends. In New Hampshire there is a state campground association, known as the New Hampshire Campground Owners Association. This association is made up of many campground owners from all over New Hampshire and they all communicate and often work together. They always say, “no one understands campground owners better, than other campground owners themselves.”

           
Attending trade shows such as the Wilcor International Inc.’s show, are a great opportunity for campground owners to view and even test out new potential products they may want at their campground. They are specifically targeting campground owners as their marketing segment through these types of events and offer special deals to them. Another large conference and expo that happens in New Hampshire is the arvc outdoor hospitality conference and expo. This conference and expo offers classes and lectures, while also offering an expo for owners to view and test products such as ice cream machines or other products. Everything from toys for kids to tools for trailers are displayed at the shows and by attending them, campground owners receive some of the best deals possible. It is at these shows that many purchase decisions are made based on how the products are viewed and experienced by the owner(s), but also based on the post purchase behavior of other owners that may have those same products and are sharing their satisfaction or dissatisfaction of the products. 


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